Smart Home Charge

What we delivered

The main changes to the existing system was a rebranding that ensured that all emails, documentation and texts that customers would see, were branded in the correct way. So, for standard repairs, they would have their normal branding and for electrical vehicle charger installations, they would be branded as ‘Smart Home Charge’.

A new section was added so that staff could fill in all the OLEV grant details on behalf of the customer; add the installation details gathered from technicians and send system generated DNO notification to the relevant electric network operators. At the end of the month, the system generates all the claims forms, collates these into folders per claim along with all evidence for that claim and then generates the bulk installer submission, all is then added to a single folder and zipped up ready for submission to the ‘OLEV Grant’ portal.

For customers a mobile friendly web portal was added, so they could easily check over the completed grant form, sign in ‘wet ink’ directly on the web page and upload their evidence with just a few button clicks.

The results

Prior to delivering the new electric charger installation features, staff and customer were following a manual process for submitting and completing the grant application forms.

After the new sections were delivered office staff found that completing the OLEV grant form was logical and simple. Photos taken by technicians were instantly pulled through to the claim, so they no longer had to collect these. The monthly submission was mainly automated, saving the office staff hours of time.

However, customers were the ones that benefitted the most as they could easily sign their application and upload their evidence, just by visiting one web page. Whereas before it was a chain of emails back and forth between themselves and the office, in order to achieve this.

Overall production increased as staff were able to schedule and monitor orders more efficiently in the office. The touchscreen terminal interface software, made it easier for operatives to update what had been produced. Warehouse staff found they no longer had to redo work, which used to be a frequent problem when Wi-Fi was not available, with their older system.