What we delivered
The ideal solution was a web portal for EPR which would allow their clients to add jobs, that would be instantly available for EPR’s staff, so they could immediately contact the customer to book an appointment. To ensure that new jobs added by clients were never overlooked, alerts by text and email were built into the system.
Using integration with Google maps, office staff are instantly able to see where all jobs are located across the UK, colour coded for various stages of operations. Our integration with Fleetmatics gives a real time view of where each van is located at any given moment.
Once all the details are entered into the system and the job has reached the end of all appointments, the system where required will generate documents and make them instantly available to the client. Invoices and quotes can also be generated and in specific scenarios are sent automatically.
The results
EPR office staff benefitted immediately after release from the ability to easily track their jobs, a quick look at the home screen gave them a full overview of all jobs and the extensive filtering system allowed them to easily see the information they required. Using the map and the integrated calendar, office staff were able to monitor and track technicians progress, in real time.
The new system also provided features for technicians allowing them to view their daily work, upload photos, keep track of the stock on their van and enter completed work onto their chosen device.
Clients were happy with being able to add jobs instantly, without the need to phone or email them into the office. Instant access to online updates and the ability to download required documentation, was also a huge bonus for them.
Categorised in: Job Management, Repairs