Amosite

What we delivered

We chose to develop a web portal for Amosite as this negated the need to install software and is easily accessible by both staff and customers, as long as they have an internet connection and internet enabled devices such as a pc, tablet or smartphone.

A fine-grained permission system was implemented to ensure that access was only granted to users who had the rights to view and/or modify the data. For security, customers were only allowed to view their own data and staff were given various levels of access, dependent on their role within the company.

A welcoming dashboard gave staff the ability to find and view customers’ surveys and management plans quickly. Whereas customers, on entry, were immediately presented with their own information.

The results

Once the new system was in place, Amosite started to reap the benefits of faster turnaround times for the production of surveys and management plans. Proofreading became negligible, as the production of documents was automated and used standard templates and validation to ensure legal compliance.

With the ability to access the software anywhere, staff were no longer confined to working purely in the office. Home working was now possible when required and the inspectors, who are often on the road could access data when needed without having to return to the office.

Allowing customers instant access to their own data and the faster turnaround for producing documents, all contributed to an improvement in customer satisfaction.